Case Study

Lancaster West Estate Major Retrofit Assessment

Build Test Solutions provided performance measurements to inform design, provide quality assurance, and deliver key learning and feedback for a major retrofit of the Lancaster West Estate in Central London.

Treadgold House prior to retrofit works
Treadgold House on the Lancaster West Estate prior to retrofit works being carried out

The Project

The Lancaster West Estate is a large estate forming part of the Royal Borough of Kensington and Chelsea's social housing estate. The estate is made up of a mix of medium-rise blocks of flats built in the early to mid 20th century.

The estate will receive a major retrofit overhaul after Kensington and Chelsea Council secured grants of more than £20 million towards its mission of transforming Lancaster West into a model 21st century social housing estate.

The work will make the homes carbon-neutral by generating the energy required for heating, hot water and electrical appliances through measures such as solar panels and air source heat pumps, as well as reducing bills for residents and helping the Council towards its commitment to becoming carbon-neutral by 2030.

The plans for the retrofit of the estate were developed through a co-design process with the estate's residents, with BTS providing measurements of the performance of the buildings both before and after the retrofit works.

The Measurements

BTS carried out a full suite of measurements types across the estate, with measurements carried out in hundreds of dwellings. The measurements were carried out primarily in occupied flats with access agreed through resident groups and social media engagement, some more invasive measurements were carried out in void properties to minimise resident disruption.

Before the retrofits were carried out:

After the retrofits have been carried out:

  • SmartHTC measurements will be repeated to test whether the designed thermal performance improvements have been achieved.
  • Pulse will be used to check that the designed air permeability has been improved to ensure good thermal performance and adequate ventilation for good indoor air quality.
  • U-value measurements will be carried out for quality assurance.
  • Summertime temperature monitoring will be carried out to check that the overheating risk is low.

The Outcomes

BTS worked closely with the estate team, resident organisations and architects to provide performance measurements that have informed the retrofit design. For example, the thermal performance of many dwellings and walls was found to be significantly better than expected pre-retrofit allowing a less expensive specification of retrofit to achieve the net-zero aims of the project. Knowledge of the real performance of the building allowed more informed design decisions.

The Lancaster West neighbourhood team were particularly engaged with the measurements and decided to invest in measurement equipment to carry out Pulse and SmartHTC measurements internally, with their internal team gradually replacing BTS' staff in this role throughout the project. By self-delivering, the measurement cost to the council was reduced and an additional ongoing capability was added to the team, including the upskilling of several internal employees.

The results of the measurements were added to the council's asset management system and have become an additional tool in the management of the flats. The maintenance team plan to repeat measurements as part of the void renovation process so that measurement-informed asset management will become normal practice in the future.

Post-retrofit measurements will be carried out for quality assurance on the works carried out and to identify any cases where the actual performance doesn't match the design expectation.


Dr Richard Jack

Dr Richard Jack

Technical Director

Lancaster West case study statistics

Facts and statistics about this case study:

Retrofit project
Carbon neutral target

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