Help & Support

We are passionate about building performance measurement and do everything to make using our products as user friendly as possible. Browse our help centre to find answers to common questions, download manuals or contact our technical support team who will help with any other queries.

Choose which product you need help with...

Bright app logo

Bright App

The Bright app, provided by Hildebrand, can be used to access half hourly smart meter data.

PHPP software logo

Deriving HTC from PHPP

A simple guide and template for how to determine a fabric performance HTC value for a Passivhaus of Enerphit PHPP energy calculation

Elitech RC-4HC temperature/humidity sensor

Elitech RC-4HC

Help to configure and download data from Elitech temperature data loggers.

4 key parameter for the energy consumption of buildings

Measurement Handbook

A simple ‘how to’ guide for assessment of the thermal performance of buildings.

Pulse Online on an iMac

Pulse Online

Help using the Pulse Online system for uploading test files and generating air permeability test reports.

Pulse air receiver, controller and compressor

Pulse System

Help setting up and configuring Pulse 2.0 air receivers, air compressors or controllers.

SmartHTC on an iMac


Help using the SmartHTC web-based user interface for creating buildings, uploading measurement data and calculating results.

U-value measurement kit

U-Value Measurement System

Help and software for configuring the U-value measurement system and data logger.

Technical Support

If you unable to find the answer in the help pages, please do not hestitate to contact our technical support department.
Please give us as much information as you can about the problem you are experiencing.

Technical support person

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