Help & Support

We are passionate about building performance measurement and do everything to make using our products as user friendly as possible. Browse our help centre to find answers to common questions, download manuals or contact our technical support team who will help with any other queries.

Choose which product you need help with...

Elitech RC-4HC temperature/humidity sensor

Elitech RC-4HC

Help to configure and download data from Elitech temperature data loggers.

Pulse Online on an iMac

Pulse Online

Help using the Pulse Online system for uploading test files and generating air permeability test reports.

Pulse air receiver, controller and compressor

Pulse System

Help setting up and configuring Pulse 2.0 air receivers, air compressors or controllers.

SmartHTC on an iMac


Help using the SmartHTC web-based user interface for creating buildings, uploading measurement data and calculating results.

Technical Support

If you unable to find the answer in the help pages, please do not hestitate to contact our technical support department.
Please give us as much information as you can about the problem you are experiencing.

Technical support person

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