Help & Support
We are passionate about building performance measurement and do everything to make using our products as user friendly as possible. Browse our help centre to find answers to common questions, download manuals or contact our technical support team who will help with any other queries.
Choose which product you need help with...
Bright App
The Bright app, provided by Hildebrand, can be used to access half hourly smart meter data.
Deriving HTC from PHPP
A simple guide and template for how to determine a fabric performance HTC value for a Passivhaus of Enerphit PHPP energy calculation
Elitech RC-4HC
Help to configure and download data from Elitech temperature data loggers.
Measurement Handbook
A simple ‘how to’ guide for assessment of the thermal performance of buildings.
Pulse Online
Help using the Pulse Online system for uploading test files and generating air permeability test reports.
Pulse System
Help setting up and configuring Pulse 2.0 air receivers, air compressors or controllers.
SmartHTC
Help using the SmartHTC web-based user interface for creating buildings, uploading measurement data and calculating results.
U-Value Measurement System
Help and software for configuring the U-value measurement system and data logger.
Technical Support
If you unable to find the answer in the help pages, please do not hestitate to contact our technical support department.
Please give us as much information as you can about the problem you are experiencing.
