Help & Support
We are passionate about building performance measurement and do everything to make using our products as user friendly as possible. Browse our help centre to find answers to common questions, download manuals or contact our technical support team who will help with any other queries.
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The Bright app, provided by Hildebrand, can be used to access half hourly smart meter data.
A simple guide and template for how to determine a fabric performance HTC value for a Passivhaus of Enerphit PHPP energy calculation
Help to configure and download data from Elitech temperature data loggers.
A simple ‘how to’ guide for assessment of the thermal performance of buildings.
Help using the Pulse Online system for uploading test files and generating air permeability test reports.
Help setting up and configuring Pulse 2.0 air receivers, air compressors or controllers.
Help using the SmartHTC web-based user interface for creating buildings, uploading measurement data and calculating results.
Help and software for configuring the U-value measurement system and data logger.
If you unable to find the answer in the help pages, please do not hestitate to contact our technical support department.
Please give us as much information as you can about the problem you are experiencing.