Shipping Information

UK Delivery

Delivery charges for your order will be calculated and displayed at checkout. This is done based on the size/weight of your order.

We typically use a DHL Next Day or DPD Two Day delivery service and you will receive a second email and/or text message confirming that your item(s) have been despatched.

Our couriers subsequently provide text and email notifications advising our customers of when their parcel will be delivered and on the actual day of delivery a one-hour time slot is provided.

Any order placed on the weekend or bank holidays will be processed on the next working day.

International Shipping

We offer international shipping to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States.

If your country is not listed, please contact us directly for a shipping quotation.

Shipping charges for your order will be calculated and displayed at checkout. This is done based on the size/weight of your order and destination country.

Customs Duty and Taxes

Your order may be subject to import duties and taxes (including VAT/GST), which are incurred once a shipment reaches your destination country. You will be solely responsible for any customs charges, import duties or taxes due.

Build Test Solutions cannot be held responsible for any customs delays and is not liable for any additional customs/import charges issued.

In the event that the order is not delivered and the shipping company returns the consignment to us, we reserve the right to deduct any shipping/customs charges levied on us from the refund due.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 working days of despatch for UK orders or 28 days of despatch for international orders, please contact us with your name and order number, and we will look into it for you.

Lost or Damaged Parcels

If a parcel is lost/­undelivered, please advise us as soon as possible so we can inform our courier of the missing parcel.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition.

Please save all packaging materials and damaged goods so that we can arrange collection and replacement.